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Shipping FAQ
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How
much is shipping?
We use UPS Real Time
Shipping for added reliability and security. Shipping rates are calculated in
real time by UPS. Shipping charges are based on the destination address, package
size and weight.
International
customers are responsible for any customs charges, duties, tariffs, etc.
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How
long will it take to receive my order?
Most items require a 2-3 day processing
time to prepare your order for shipping.
This time is in addition
to the time required for shipping.
Expedited or rush shipping
only shortens the time it takes your order to travel from us to you.
Expedited or rush shipping
does not shorten the time it takes to prepare your order for shipping.
For example -
If you ordered an item with a 2-3 business day availability, you should expect
to see your item within 7-10 business days.
If you ordered an item with a 2-3
business day availability and selected 2ND Day shipping, you should
expect to see your item in 4-5 business days.
**Let us know if you have
a specific deadline by which you need to receive your merchandise.
If you have a deadline, contact us
via email, and indicate your deadline in the "Comments" section at the "Check
Out" point of your shopping cart. We will try our very best to work with you.
But we do not make any guarantees.
Please remember that
if you order more than one item, your order will ship within the time period for
the item with the LONGEST availability.
Some items require longer than 2-3 days. This
additional time is usually noted in the item description.
If an item states that it
requires additional time, we obviously cannot ship them out next day air
service! We can ship with the service you desire when the product has arrived
and is available in stock.
Add 7-14 business days if your order
contains product numbers beginning with different letters. We prefer
shipping orders complete and will wait until that happens. If one item is
available within 2-3 days but another item is available in 1-2 weeks, we will
ship at the latest date possible. In this particular example we would ship in
1-2 weeks.
Some items may require up to an additional
14 business days. Read the item
description for specific details.
Most domestic orders are received by the
customer within 7-14 business days.
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Backorders
Occasionally merchandise is on backorder.
You will be notified of backorders and out of stock merchandise within 48-72
hours. You
may remove that item from your order or wait for it to come in. Backordered items will
ship as soon as they become available.
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Special
Needs
Let us know if you have
a specific deadline by which you need to receive your merchandise.
If you have a deadline, contact us
via email, and indicate your deadline in the "Comments" section at the "Check
Out" point of your shopping cart. We will try our very best to work with you.
But we do not make any guarantees.
If you know ahead of time that you may not be available to
receive delivery of a shipment, and would like UPS to leave it at your front
door, we strongly suggest that you clearly post a note on your front door
stating so. UPS can then follow your directives when they see the note. We
cannot instruct UPS to leave packages. We are not responsible for
packages after we receive delivery confirmation from UPS.
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